Marsh McLennan
Mid levelFull-timeOfficeBrowns Plains QLD 4118, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 months ago
About the job
The Operations Team Leader at The Good Guys plays a vital role in coordinating and supervising store operations to support a thriving customer-focused culture. This job is all about driving profitable sales growth while ensuring a positive experience for both customers and team members. Collaboration and a commitment to excellence are at the heart of how the team works together.
You'll be responsible for
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Developing team knowledge
Enhancing the skills and capabilities of the operations team using coaching models and development frameworks.🗂️
Supervising administration processes
Ensuring compliance with core policies and standard procedures, including cash handling and payroll integrity.📦
Managing web orders
Overseeing product pick and pack processes, ensuring timely delivery to customers as designated.What we're looking for
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Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.View fit
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Results-driven mindset
Proven track record of achieving sales and operational targets.View fit
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Talent development skills
Experience in coaching and developing team members for growth.View fit
View more
