About the job
This job at ABB is all about providing exceptional customer service and technical support to both internal and external customers. By resolving issues related to orders, payments, and technical inquiries, you will play a crucial role in enhancing customer satisfaction. The team thrives in a hybrid work environment, fostering collaboration and innovation to meet the needs of customers and drive progress together.
You'll be responsible for
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Resolving customer issues
Ensuring the resolution of customer issues, including order, technical, and payment-related issues.💡
Providing solutions
Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests.📊
Analyzing statistics
Analyzing statistics, including forecasting and pacing, using available tools and collecting relevant information.What we're looking for
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SAP order processing knowledge
Sound knowledge of SAP for order processing and invoicing.View
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Excel proficiency
Strong working knowledge in Excel for data analysis.View
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Excellent communication skills
Proven ability to communicate effectively with customers and teams.View
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