Epworth3 followers36 jobs

Patient Liaison Officer

JuniorMid levelPart-timeOfficeBox Hill VIC 3128, AustraliaCustomer service and supportPeople and culturePosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Patient Liaison Officer at Epworth HealthCare plays a vital role in addressing patients' and carers' concerns, ensuring their voices are heard and acted upon. This position is essential for improving patient service delivery and fostering a culture of compassion and accountability. Working collaboratively with a supportive team, you will have the opportunity to make a meaningful impact on patient care.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Coordinating patient complaints

Ensuring appropriate co-ordination and escalation of patient complaints to relevant internal and/or external parties.
🕒

Handling complaints

Overseeing the timely, consistent, and empathetic handling of complaints across the site.
🔍

Contributing to prevention strategies

Contributing to prevention strategies to enhance patient service delivery.

Key criteria

📜

Degree in health-related field

Possession of a relevant clinical or health-related degree.

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🗣️

Experience in complaint handling

Demonstrated experience resolving complaints in a service industry.

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🏥

Acute health care experience

Experience working in acute health care settings is essential.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Degree in health-related field
Possession of a relevant clinical or health-related degree.

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Experience in complaint handling
Demonstrated experience resolving complaints in a service industry.

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Acute health care experience
Experience working in acute health care settings is essential.

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Excellent writing skills
Proven ability to communicate effectively in writing.

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Negotiation and dispute resolution skills
Highly developed skills in negotiation and resolving disputes.

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