Payment Programs Manager
About the job
This job is about leading the portfolio of subscription and payment programs across Australia and New Zealand. The impact of this position is significant, as it ensures seamless execution and continuous improvement of these programs, ultimately enhancing customer experience and operational efficiency. The team values collaboration, working closely with various departments to achieve shared goals.
You'll be responsible for
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Managing performance and strategy
Own and manage the performance and strategy of Vision Plan, Humm, and Q Card programs.đ
Driving continuous improvement
Drive continuous improvement initiatives to enhance customer experience, financial accuracy, and operational efficiency.đ
Analyzing data and performance metrics
Analyse data and performance metrics to optimise pricing, plan design, retention, and revenue growth.Key criteria
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Subscription management experience
Proven experience managing subscription programs and payment operations.View
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Analytical skills
Strong capability in data analysis for performance optimization.View
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Process improvement mindset
Demonstrated focus on enhancing operational efficiency and customer experience.View
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