RACV4 followers33 jobs

Payment Support Officer

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Payment Support Officer at RACV, you will play a vital role in supporting members through their financial challenges. Your empathetic approach combined with accountability will help members find practical solutions while safeguarding the organisation's financial position. The team values collaboration and strives to maintain RACV's reputation and integrity in every interaction.

Meet the team

About the company

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You'll be responsible for

📊

Proactively managing delinquent accounts

Taking initiative to manage delinquent accounts and member repayment behavior to support financial stability.
💬

Having quality, solution-focused conversations

Engaging in meaningful conversations with members regarding financial hardship and alternative repayment arrangements.
🤝

Liaising with external parties

Collaborating with external parties to recover outstanding monies or assets, ensuring effective communication and follow-up.

Key criteria

💼

Experience in finance or debt recovery

2+ years of experience in finance, lending, or debt recovery.

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📞

Strong telephone negotiation skills

Proven ability to negotiate effectively over the phone.

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🧠

Problem-solving abilities

Demonstrated experience assessing situations and making sound decisions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience in finance or debt recovery
2+ years of experience in finance, lending, or debt recovery.

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Strong telephone negotiation skills
Proven ability to negotiate effectively over the phone.

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Problem-solving abilities
Demonstrated experience assessing situations and making sound decisions.

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Time management skills
Ability to manage time effectively and meet targets consistently.

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Understanding of financial hardship provisions
Knowledge of lending environments and financial hardship regulations.

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