Water Corporation2 followers26 jobs

Policy & Compliance - Officer

JuniorMid levelFull-timeHybridBalcatta WA 6021, AustraliaAdministrationProfessional servicesPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Joining Water Corporation means becoming part of a vibrant community that values work-life balance and diversity. As a Policy & Compliance Officer in the Non-Standard Water Services Team, you will play a crucial role in delivering essential services to millions of Western Australians. The team thrives on collaboration and support, ensuring everyone has the training and resources needed to succeed.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌊

Providing support

Providing support to the Non-Standard Water Service program while working in a diverse team with a variety of challenging work activities.
📞

Managing customer communications

Managing customer communications during change of ownership processes and handling customer interactions and administrative steps.
✅

Ensuring compliance

Ensuring all customer inquiries and NSWS processes are in accordance with legislation and Water Corporation policy, standards, and guidelines.

Key criteria

📞

Customer engagement experience

Demonstrated experience in managing customer communications effectively.

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🗂️

Administrative processing skills

Proven skills in record keeping and data integrity management.

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💻

Software systems confidence

Experience using CRMs, databases, and email platforms efficiently.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer engagement experience
Demonstrated experience in managing customer communications effectively.

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Administrative processing skills
Proven skills in record keeping and data integrity management.

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Software systems confidence
Experience using CRMs, databases, and email platforms efficiently.

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Analytical mindset
Ability to analyse and interpret complex data for informed decisions.

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Process improvement participation
Experience in initiatives that enhance service delivery and efficiency.

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