Post Production Support Specialist, AVP
About the job
The Post Production Support Specialist (PPSS) plays a vital role in supporting customers after the go-live of the Charles River Investment Management Solution (CRIMS). This job is crucial for ensuring that clients receive the best possible service and support, helping them navigate their investment management journey. The team values collaboration, innovation, and a commitment to excellence, creating an environment where everyone can thrive.
You'll be responsible for
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Supporting customers post go-live
The Specialist supports customers after the go-live of the Charles River Investment Management Solution (CRIMS) implementation, ensuring a smooth transition and ongoing success.📚
Training users
Training users on existing workflows is a key responsibility, ensuring they are equipped to use the system effectively.🔍
Evaluating customer requirements
Evaluating customer requirements to identify potential enhancements to Charles River solutions and services is essential for continuous improvement.Key criteria
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5-10 years of financial industry experience
Hands-on experience in consultancy or software vendor settings.View
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Investment management systems expertise
Experience with Front, Middle, or Back Office systems.View
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Technical proficiency
Understanding of multi-tier architectures, SQL, and reporting tools.View
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