About the job
The Prepaid Product Operations Manager at Optus plays a vital role in ensuring the operational stability and compliance of the Prepaid ecosystem. This position involves collaborating with various teams to mitigate risks and manage incidents effectively. The team thrives on a culture of collaboration, innovation, and a commitment to delivering exceptional service to customers.
You'll be responsible for
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Safeguarding operational integrity
Safeguarding the operational integrity and stability of the Prepaid product—systems, processes, journeys, and provisioning flows.⚙️
Leading incident triage
Leading incident triage, root-cause analysis, escalation and cross-functional issue resolution to maintain service quality.🚀
Managing product changes
Ensuring operational readiness for all product changes, new features, offers and system releases, landing Prepaid launches accurately and safely.Key criteria
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5+ years in telecom product operations
Experience in managing telecom product operations for stability and compliance.View
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Understanding of prepaid lifecycle systems
Knowledge of activation, recharge, provisioning, and billing processes.View
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Incident management experience
Proven ability to handle outages and critical operational events.View
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