Principal Advisor
About the job
This job is all about coordinating the Executive Services team to tackle confidential and sensitive matters while providing top-notch advice and support to the regional executive and management teams. As a Principal Advisor, you will manage the regional response to complaints, Ministerial correspondence, and executive requests, ensuring everything aligns with policy and practice. The team thrives on collaboration, cultivating meaningful relationships, and promoting excellence in service delivery, all while maintaining a child-centered approach.
You'll be responsible for
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Overseeing and coordinating ministerial correspondence
You will oversee and coordinate the ministerial correspondence and executive requests between the region and other departmental units, ensuring quality assurance and compliance with relevant guidelines.👥
Leading the Executive Service team
Lead the Executive Service team who manage correspondence and complaints about departmental decisions, ensuring a culturally responsive and child-centered approach.🔍
Managing complaint investigations
Undertake timely complaint investigations and reviews, providing well-developed analysis and solution-focused recommendations.Key criteria
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Ministerial correspondence management
Experience overseeing ministerial correspondence and executive requests compliance.View
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Complaint investigation expertise
Demonstrated experience conducting thorough complaint investigations and evaluations.View
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Stakeholder relationship building
Proven ability to cultivate relationships with departmental colleagues and practitioners.View
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