Principal Advisor (Real-Time Communications)
About the job
Join the Translink Operations Centre as the Principal Advisor (Real-Time Communications) and play a vital role in keeping South East Queensland moving. This job is all about ensuring customers receive timely and accurate service updates across digital channels, empowering them to make confident travel decisions. The team thrives on collaboration and is dedicated to enhancing customer experiences while navigating the fast-paced world of public transport.
You'll be responsible for
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Leading real-time communications
Overseeing the operational delivery of Translink's real-time communications function, ensuring alignment with organizational objectives.⚙️
Driving continuous improvement
Identifying and implementing enhancements across communication workflows and response protocols in collaboration with teams.🌐
Managing stakeholder relationships
Strengthening and coordinating relationships with government agencies, delivery partners, and community representatives.Key criteria
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Real-time communications experience
Demonstrated experience managing real-time communications across digital platforms.View
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Stakeholder relationship management
Proven ability to build and maintain strategic relationships with diverse stakeholders.View
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Operational delivery leadership
Experience leading operational delivery aligned with organizational objectives.View
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