Principal Customer Experience Designer
About the job
The Principal Customer Experience Designer is a pivotal job focused on leading end-to-end service design for large-scale, mission-critical programs. This opportunity allows you to shape national communications programs that directly impact public safety. The team thrives on collaboration, valuing diverse perspectives and expertise while delivering outcomes at pace.
You'll be responsible for
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Leading end-to-end service design
Leading end-to-end service design, including discovery, co-design and service definition across complex transformation programs.🔍
Translating user needs
Translating user needs, policy requirements and operational constraints into clear service models, artefacts and design outputs.📊
Producing practical design outputs
Producing practical, delivery-focused design outputs, including service blueprints, journey maps and design inputs that inform requirements and implementation.Key criteria
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End-to-end service design experience
Proven experience leading service design from discovery to delivery.View
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User needs translation skills
Strong capability to translate user needs into service models.View
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Stakeholder engagement expertise
Demonstrated experience aligning diverse stakeholders across environments.View
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