NSW Department of Customer Service32 followers345 jobs

Principal Customer Experience Designer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Principal Customer Experience Designer is a pivotal job focused on leading end-to-end service design for large-scale, mission-critical programs. This opportunity allows you to shape national communications programs that directly impact public safety. The team thrives on collaboration, valuing diverse perspectives and expertise while delivering outcomes at pace.

Meet the team

About the company

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You'll be responsible for

🎨

Leading end-to-end service design

Leading end-to-end service design, including discovery, co-design and service definition across complex transformation programs.
🔍

Translating user needs

Translating user needs, policy requirements and operational constraints into clear service models, artefacts and design outputs.
📊

Producing practical design outputs

Producing practical, delivery-focused design outputs, including service blueprints, journey maps and design inputs that inform requirements and implementation.

Key criteria

🛠️

End-to-end service design experience

Proven experience leading service design from discovery to delivery.

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📊

User needs translation skills

Strong capability to translate user needs into service models.

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🤝

Stakeholder engagement expertise

Demonstrated experience aligning diverse stakeholders across environments.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
End-to-end service design experience
Proven experience leading service design from discovery to delivery.

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User needs translation skills
Strong capability to translate user needs into service models.

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Stakeholder engagement expertise
Demonstrated experience aligning diverse stakeholders across environments.

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Practical design output track record
History of delivering actionable design outputs for implementation.

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Telecommunications experience
Experience designing services in telecommunications or mission-critical environments.

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