About the job
The Principal Site Reliability Engineer (SRE) leads crucial initiatives within the team responsible for the durable, high-quality handling of high severity, customer-impacting incidents across Microsoft M365 Substrate Core services. This role is vital in ensuring incidents are managed consistently, predictably, and with clear ownership, ultimately minimizing customer impact while accelerating recovery and fostering organizational learning. The team thrives on collaboration, innovation, and a growth mindset, working together to empower every person and organization to achieve more.
You'll be responsible for
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Owning execution quality for high severity incidents
Ensuring clear command, decisive leadership, and forward momentum during high-impact events.🔍
Acting as the senior incident leader for high-stakes incidents
Ensuring alignment on impact, risk, and recovery priorities during long-running incidents.🤝
Partnering closely with Incident Managers and service leaders
Ensuring effective diagnosis, escalation, and mitigation when ownership is unclear or action is blocked.Key criteria
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Relevant educational background
Doctorate, Master's, or Bachelor's in Computer Science or related field.View
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Technical experience
5+ years in software engineering, network engineering, or systems administration.View
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Incident management expertise
Proven experience leading high-severity incidents in large systems.View
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