About the job
The Principal SRE Manager leads a dedicated team focused on effectively handling high severity incidents that impact customers across Microsoft M365 Substrate Core services. This job is crucial in ensuring that incidents are managed with consistency and predictability, minimizing customer impact while fostering organizational learning. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive environment where everyone can contribute and succeed.
You'll be responsible for
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Owning execution quality
Own execution quality for Substrate high severity incidents, ensuring clear command, decisive leadership, and forward momentum during high impact events.🚀
Leading incident response
Act as the senior incident leader or sponsor for long running, high stakes, or cross service incidents, ensuring alignment on impact, risk, and recovery priorities.🌱
Building a culture of accountability
Build a culture of calm execution, accountability, psychological safety, and continuous learning during and after incidents.Key criteria
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Technical experience in engineering
5+ years in software, network, or systems engineering.View
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People leadership experience
Demonstrated experience managing senior engineers or incident leaders.View
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Incident management expertise
Strong understanding of incident management and reliability engineering.View
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