Principal Specialist Solution Engineer, ITSM & Employee Service
About the job
This job is about becoming a Solution Engineer within Salesforce's ITSM practice, where you will help transform how organizations deliver IT and HR services. Your expertise will drive innovation and enhance the employee experience through AI-powered solutions. The team thrives on collaboration, creativity, and a shared passion for making a positive impact.
You'll be responsible for
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Leading discovery sessions
Lead discovery with IT and HR stakeholders to surface real challenges and map them to Salesforce ITSM and Employee Service solutions.🎤
Delivering tailored demonstrations
Deliver tailored, insight-led demonstrations across IT Service Management, Employee Service, and Agentforce capabilities.🖥️
Designing end-to-end architectures
Design and articulate end-to-end architectures spanning case management, knowledge, automation, integrations, and AI-driven service operations.Key criteria
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3+ years in solution engineering
Experience in solution engineering or technical consulting is essential.View
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Strong ITSM process knowledge
Deep understanding of ITSM processes like incident and change management.View
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Hands-on AI tools experience
Comfortable using AI tools and understanding their capabilities.View
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