Salesforce19 followers45 jobs

Principal Specialist Solution Engineer, ITSM & Employee Service

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaInformation technologySalesPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about becoming a Solution Engineer within Salesforce's ITSM practice, where you will help transform how organizations deliver IT and HR services. Your expertise will drive innovation and enhance the employee experience through AI-powered solutions. The team thrives on collaboration, creativity, and a shared passion for making a positive impact.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Leading discovery sessions

Lead discovery with IT and HR stakeholders to surface real challenges and map them to Salesforce ITSM and Employee Service solutions.
🎤

Delivering tailored demonstrations

Deliver tailored, insight-led demonstrations across IT Service Management, Employee Service, and Agentforce capabilities.
🖥️

Designing end-to-end architectures

Design and articulate end-to-end architectures spanning case management, knowledge, automation, integrations, and AI-driven service operations.

Key criteria

🔧

3+ years in solution engineering

Experience in solution engineering or technical consulting is essential.

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📊

Strong ITSM process knowledge

Deep understanding of ITSM processes like incident and change management.

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🤖

Hands-on AI tools experience

Comfortable using AI tools and understanding their capabilities.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3+ years in solution engineering
Experience in solution engineering or technical consulting is essential.

View

Strong ITSM process knowledge
Deep understanding of ITSM processes like incident and change management.

View

Hands-on AI tools experience
Comfortable using AI tools and understanding their capabilities.

View

Strong presentation skills
Ability to communicate effectively with technical and business audiences.

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Experience with cloud platforms
Proven ability to configure or demo cloud business applications.

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