Amazon62 followers474 jobs

Process Assistant ICQA

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Process Assistant at Amazon plays a vital role in ensuring that every customer receives their order on time and with the highest quality. This job is all about mentoring and guiding associates to meet customer expectations while upholding safety and quality standards. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for those who are passionate about operational excellence.

You'll be responsible for

📊

Overseeing daily shift execution

Ensuring operational targets are met across productivity, quality, and safety metrics
📈

Allocating tasks and monitoring performance

Providing ongoing coaching and mentorship to associates to drive continuous improvement
📉

Monitoring quality metrics

Analyzing site quality metrics and developing corrective action plans to maintain standards

Key criteria

📊

Operational metrics experience

Proven experience monitoring productivity, quality, and safety metrics.

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🧑‍🏫

Coaching and mentorship skills

Demonstrated ability to coach and mentor associates effectively.

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🔍

Analytical skills

Experience conducting deep-dive analysis to identify process improvements.

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View more

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5 criteria for this job
Operational metrics experience
Proven experience monitoring productivity, quality, and safety metrics.

View

Coaching and mentorship skills
Demonstrated ability to coach and mentor associates effectively.

View

Analytical skills
Experience conducting deep-dive analysis to identify process improvements.

View

Scheduling experience
Experience managing attendance and scheduling for workforce coordination.

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Quality assurance background
Proven experience in Quality Assurance management within a similar field.

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