Optus6 followers84 jobs

Process Redesign Manager - Fixed Term Contract (Sydney)

Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsPosted 5 days ago
View your fit0 of 9 criteria met

About the job

The Process Redesign Manager at Optus plays a crucial role in enhancing processes within the Networks portfolio. This position focuses on redesigning and improving processes to deliver measurable benefits for customers and employees. Collaboration with business process owners and the Process Centre of Excellence team is key, fostering an environment where innovation and improvement thrive.

You'll be responsible for

🚀

Leading project delivery

Leading complex projects to diagnose, evaluate, and implement solutions that improve customer and employee experience.
👥

Managing stakeholders

Leading cross-functional teams and partners to enhance process capability and maturity across the business.
🔍

Performing process redesign

Conducting data analysis to pinpoint root causes of poor performance and designing effective solutions for improvement.

What we're looking for

📊

Process improvement certification

Formal certification in Lean Six Sigma or equivalent is desirable.

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🔍

Experience in process redesign

Proven experience leading complex redesign initiatives within Networks.

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🤝

Stakeholder management skills

Experience managing cross-functional teams and business partners.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Process improvement certification
Formal certification in Lean Six Sigma or equivalent is desirable.

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Experience in process redesign
Proven experience leading complex redesign initiatives within Networks.

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Stakeholder management skills
Experience managing cross-functional teams and business partners.

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Data analysis expertise
Ability to analyze business processes and identify performance issues.

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Customer-centric approach
Experience ensuring customer needs are prioritized in process design.

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