Product Operations Associate (Settlements)
About the job
The Product Operations Associate job at Cuscal is all about managing day-to-day operations for settlements and core banking services. This position plays a vital role in ensuring that all payment types are processed accurately and on time, making a real impact on the financial services sector. The team thrives on collaboration, innovation, and continuous improvement, creating an exciting environment for personal and professional growth.
You'll be responsible for
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Handling settlements and reporting
Managing the settlement and reporting across all payment types, including Visa, MasterCard, and Bpay.🤝
Building relationships
Liaising with internal stakeholders, clients, other financial institutions, vendors, and schemes to foster collaboration.📞
Responding to service requests
Actioning and responding to client service requests and internal requests in a timely and accurate manner to meet SLAs.Key criteria
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Settlement and reporting experience
Experience managing settlements across various payment types.View
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Stakeholder relationship management
Demonstrated ability to build relationships with clients and institutions.View
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Timely service request handling
Proven experience responding to service requests within SLAs.View
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