Product Specialist
About the job
The Product Specialist is a vital part of the team, responsible for operational support and continuous improvement of enterprise digital platforms, focusing on Microsoft 365 and Oracle Fusion systems. This job plays a crucial role in ensuring that core business systems operate reliably and efficiently, supporting essential processes across the organisation. Collaboration with business users, vendors, and technical teams is key to enhancing system performance and user experience.
You'll be responsible for
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Providing product support
Provide day-to-day product support and operational management for Microsoft 365 services and Oracle Fusion enterprise systems (ERP, EPM and HCM).🔧
Managing incidents
Actively manage incidents, service requests and defects, working with vendors, integrators and internal teams to resolve issues in a timely manner.✨
Supporting improvements
Support the ongoing improvement of M365 workplace applications, including SharePoint, Teams, Copilot, Power Platform and related services.Key criteria
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Microsoft 365 product support experience
Proven experience supporting Microsoft 365 products like Teams and SharePoint.View
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Oracle Fusion systems knowledge
Hands-on experience with Oracle Fusion ERP, EPM, or HCM systems.View
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Incident management experience
Experience managing production incidents and service requests using ServiceNow.View
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