Product Support Specialist -eCommerce
About the job
This job is all about being the friendly voice for business customers within the eCommerce team. You will play a crucial role in supporting customers with innovative payment solutions while being part of a dynamic team that values collaboration and problem-solving. With a flexible working environment and a commitment to continuous improvement, you will have the opportunity to make a real impact on the customer experience.
You'll be responsible for
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Understanding eCommerce products
Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers📞
Providing customer support
Provide a world-class customer support experience to frontline teams and customers over the phone🔍
Managing risk activities
Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidentsKey criteria
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Technical troubleshooting expertise
Experience with payment gateways and API technical specifications.View
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Customer support experience
Demonstrated ability to provide world-class support over multiple channels.View
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Collaboration skills
Strong focus on teamwork and finding solutions for customers.View
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