Salesforce20 followers36 jobs

Product Specialist / Solution Architect - Agentforce Contact Center

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about being a Specialist Solutions Architect for the Agentforce Contact Center portfolio at Salesforce. The impact of this job is significant, as it shapes how enterprises deploy and scale agentic contact center experiences. The team values collaboration and customer obsession, working together to drive innovation and success.

Meet the team

About the company

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You'll be responsible for

🔧

Owning technical architecture

Be the hands-on technical expert for strategic customer engagements, owning the technical architecture for complex Agentforce Contact Center deployments.
🚀

Driving customer success

Work alongside sales and customer success teams to ensure customers realize full value from Agentforce Voice and digital channels.
🗣️

Serving as voice of the customer

Translate field learnings and customer blockers back to the Product Management organization, influencing the Agentforce Contact Center roadmap.

Key criteria

🛠️

Enterprise contact center architecture experience

10+ years of hands-on experience in contact center architecture.

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🤝

Customer-facing technical expertise

5+ years in a customer-facing technical job, like solutions architect.

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📞

Deep knowledge of CCaaS platforms

Proven expertise in contact center platforms and CRM integrations.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Enterprise contact center architecture experience
10+ years of hands-on experience in contact center architecture.

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Customer-facing technical expertise
5+ years in a customer-facing technical job, like solutions architect.

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Deep knowledge of CCaaS platforms
Proven expertise in contact center platforms and CRM integrations.

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Experience with agentic AI solutions
Demonstrated experience deploying AI-driven solutions at enterprise scale.

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Omnichannel design understanding
Strong understanding of voice, chat, email, and messaging channels.

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