MYOB9 followers48 jobs

Product Support Analyst - Salesforce

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Product Support Analyst at MYOB plays a vital role in ensuring that client issues are managed effectively and efficiently. By acting as the primary contact within the product delivery team, this job is all about collaboration and communication, working closely with various stakeholders to deliver exceptional outcomes for clients. The team thrives on innovation and is dedicated to creating products that truly meet customer needs.

Meet the team

About the company

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You'll be responsible for

🔗

Facilitating support item flow

Acting as the key facilitator between the product delivery and client services teams, managing the flow of support items from creation to delivery.
⏱️

Monitoring SLA targets

Monitoring SLA targets and responding to allocated and escalated issues as appropriate to ensure timely resolutions.
📊

Coordinating with Development Manager

Coordinating with the Development Manager to prioritize tasks and meet client expectations.

Key criteria

🔧

Salesforce experience

Proven experience working with Salesforce for client issue management.

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📝

Application support knowledge

Demonstrated understanding of application support processes and success measures.

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⚙️

Quality assurance expertise

Experience in structured quality assurance techniques and testing methodologies.

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4 criteria for this job
Salesforce experience
Proven experience working with Salesforce for client issue management.

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Application support knowledge
Demonstrated understanding of application support processes and success measures.

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Quality assurance expertise
Experience in structured quality assurance techniques and testing methodologies.

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SDLC understanding
Solid grasp of software development lifecycle principles and agile methodologies.

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