About the job
This job is about joining the AI Help Experience team at Canva, where you will own and evolve the group-wide JIRA ecosystem and streamline delivery across teams. The impact of this job is significant as it helps improve operational excellence and identifies AI-driven automation opportunities. The team thrives on collaboration, transparency, and a shared commitment to redefining AI-first support.
You'll be responsible for
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Scaling operational excellence
Proactively orchestrating collaboration across engineering, product, design, and operations specialties, facilitating clear communication for delivery updates, and continuously improving best practices across teams.🔗
Cross-team project & delivery support
Partnering with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning, while working with teams to see through their delivery across teams.📊
Data reporting and strategic opportunities
Delivering regular data-driven reports and forecasts to inform group leadership decisions, setting up experiment tracking, analysis, and reporting of key projects across the group.Key criteria
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5+ years in program management
Experience in program or project management within tech environments.View
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Deep expertise in JIRA and Confluence
Proven skills in managing workflows and documentation tools.View
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Cross-functional team coordination
Experience driving initiatives across diverse teams effectively.View
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