Uber89 followers19 jobs

Program Specialist, Customer Experience

Mid levelJuniorFull-time$93kHybridSydney NSW, AustraliaPosted 1 year ago
Pending fitX of Y criteria met

About the job

This job is all about enhancing customer experiences through data-driven insights and strategic initiatives. By analysing customer data and collaborating with various teams, you will play a crucial role in shaping impactful customer journeys. The team values effective communication and a growth mindset, creating an environment where everyone can thrive together.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Driving and managing CX programs

Overseeing the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time and effectively communicated across teams.
🔍

Identifying opportunities for improvement

Collaborating with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
⚙️

Testing and implementing solutions

Working cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

A meaningful career starts with a match

Apply with your profile
Meet Hannah and the team
Think you're a good fit?See what the hiring team are looking for

View your fit

0 criteria for this job

Similar jobs

View all
FloQast
FloQast
Business Development Representative (Accounting/Audit Experience)Sydney, NSW · Full-time
This job is about joining a dynamic Business Development Representative team at a high-growth tech company. Individuals will have the opportunity to leverage their audit or accounting experience in a client-facing sales environment, making a significant impact on the company's growth. The team values collaboration and is eager to explore new possibilities together.
Cricket Australia
Cricket Australia
Loyalty Program LeadMelbourne, VIC · Full-time
Joining Cricket Australia means becoming part of a proud history while shaping the future of cricket. This exciting opportunity allows you to lead the development of a new customer engagement and loyalty program, making a real impact on how fans connect with the game. The team values collaboration and innovation, working together to inspire everyone to love and play cricket.
HiBob
HiBob
Customer Experience Specialist, APJSydney, NSW · Full-time
Meet Ben and the team
As a Customer Experience Specialist at HiBob, you will be the go-to person for customers needing assistance with the platform. Your role is crucial in ensuring customers feel supported and confident while using HiBob's features. Collaborating closely with a dedicated team, you will take ownership of outcomes and work together to provide exceptional service.