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Program Specialist, Customer Experience

Mid levelJuniorFull-time$93kHybridSydney NSW, AustraliaDataCustomer successProgram managementBusiness analysis and strategyPosted 6 months ago
Meet Hannah and the team
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About the job

This job is all about enhancing customer experiences through data-driven insights and strategic initiatives. By analysing customer data and collaborating with various teams, you will play a crucial role in shaping impactful customer journeys. The team values effective communication and a growth mindset, creating an environment where everyone can thrive together.

You'll be responsible for

🚀

Driving and managing CX programs

Overseeing the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time and effectively communicated across teams.
🔍

Identifying opportunities for improvement

Collaborating with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
⚙️

Testing and implementing solutions

Working cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.

Skills you'll need

📊

Data analysis

Ability to analyse customer data and surface meaningful insights to enhance customer experiences.
🤝

Stakeholder management

Strong communication skills to engage and articulate recommendations to stakeholders effectively.
🔍

Advanced analytics skills

Proficiency in SQL and advanced analytics to drive evidence-based improvements.
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Meet the team

About the company

View your fit

0 of 0 criteria met
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