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Program Specialist IV

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The APAC Program Specialist for the Global High-Risk Escalations team plays a vital role in enhancing Uber's customer support processes, particularly through social media interactions and escalations. This position is all about driving continuous improvement in the APAC SORT and ECR Programs, ensuring operations run smoothly and efficiently. Collaboration and communication are key, as the team values strong relationships with stakeholders to implement global operational updates.

Meet the team

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You'll be responsible for

🔍

Identifying and improving customer issues

Swiftly and accurately work to enhance the existing customer experience through research and insights focused on ECR & SORT teams.
📈

Owning reporting for ECR and SORT

Support through deep dives and insight generation while collaborating closely with Team Leads and Vendor Managers.
🤝

Building trust with key business partners

Maintain strong relationships with Operations, Communications, Community Operations, Legal, and members of Uber’s Executive Leadership Team.

Key criteria

📝

Strong written and verbal communication skills

Ability to effectively express ideas to diverse audiences.

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🔍

Strategic problem-solving experience

Experience leveraging resources for informed decision-making.

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🤝

Proven stakeholder management skills

Demonstrated ability to build trust with internal and external partners.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Strong written and verbal communication skills
Ability to effectively express ideas to diverse audiences.

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Strategic problem-solving experience
Experience leveraging resources for informed decision-making.

View

Proven stakeholder management skills
Demonstrated ability to build trust with internal and external partners.

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Basic data analysis skills
Experience in synthesizing information and generating actionable insights.

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Excellent organization and prioritization
Ability to manage multiple projects and prioritize high-impact issues.

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