About the job
The APAC Program Specialist for the Global High-Risk Escalations team plays a vital role in enhancing Uber's customer support processes, particularly through social media interactions and escalations. This position is all about driving continuous improvement in the APAC SORT and ECR Programs, ensuring operations run smoothly and efficiently. Collaboration and communication are key, as the team values strong relationships with stakeholders to implement global operational updates.
You'll be responsible for
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Identifying and improving customer issues
Swiftly and accurately work to enhance the existing customer experience through research and insights focused on ECR & SORT teams.📈
Owning reporting for ECR and SORT
Support through deep dives and insight generation while collaborating closely with Team Leads and Vendor Managers.🤝
Building trust with key business partners
Maintain strong relationships with Operations, Communications, Community Operations, Legal, and members of Uber’s Executive Leadership Team.What we're looking for
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Strong written and verbal communication skills
Ability to effectively convey ideas to diverse audiences.View
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Strategic problem-solving experience
Proven capability to leverage resources for critical decision-making.View
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Stakeholder management expertise
Demonstrated ability to build trust with internal and external partners.View
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