AnglicareSA15 jobs

Project Officer, Quality & Service Improvement

Mid levelFull-timeHybridAdelaide SA, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Project Officer – Quality & Service Improvement plays a vital role in enhancing the quality, safety, and continuous improvement of Community Aged Care services. This position is all about making a meaningful impact by working closely with operational leaders and frontline teams to ensure services meet quality standards while keeping customer outcomes at the forefront. Collaboration, inclusion, and a commitment to continuous improvement are at the heart of how the team operates.

Meet the team

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You'll be responsible for

📝

Monitoring complaints and feedback

Monitoring, investigating, and supporting the management of complaints and customer feedback to enhance service quality.
⚠️

Assisting with incident management

Assisting with incident management processes and implementing quality improvement actions.
📊

Coordinating quality reporting

Coordinating quality reporting, data analysis, and continuous improvement activities to ensure compliance and enhance service delivery.

Key criteria

📊

Quality improvement experience

Demonstrated experience in quality improvement within regulated environments.

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📋

Strong analytical skills

Proven ability to interpret data and identify improvement opportunities.

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📝

Knowledge of quality frameworks

Understanding of quality frameworks and auditing processes in aged care.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Quality improvement experience
Demonstrated experience in quality improvement within regulated environments.

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Strong analytical skills
Proven ability to interpret data and identify improvement opportunities.

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Knowledge of quality frameworks
Understanding of quality frameworks and auditing processes in aged care.

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Experience with complaints management
Experience managing complaints and customer feedback effectively.

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Organisational skills
Strong organisational skills to manage competing priorities and workloads.

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