Accenture10 followers215 jobs

Quality Assurance Specialist

Mid levelFull-timeHybrid5/161 Collins St, Melbourne VIC 3004, AustraliaCustomer service and supportSalesPosted 4 days ago
View your fit0 of 9 criteria met

About the job

As a Quality Assurance Specialist at Accenture, you will play a vital role in enhancing the performance of the inside sales team by monitoring and evaluating their activities. Your contributions will directly impact customer satisfaction, sales effectiveness, and operational efficiency, ensuring alignment with business goals and regulatory standards. The team thrives on collaboration and continuous improvement, making it an exciting opportunity to elevate team performance.

You'll be responsible for

🔍

Conducting assessments

Conduct regular assessments of inside sales calls and interactions against predefined quality standards and Australian telecommunications compliance requirements.
📝

Identifying gaps

Identify gaps in sales techniques, product knowledge, and customer handling; provide actionable feedback to individual sales representatives and management.
🤝

Collaborating with teams

Collaborate with sales leadership and training teams to create and execute coaching programs based on QA findings.

What we're looking for

📞

Quality assurance experience in sales

Proven experience in Quality Assurance, ideally in B2B sales or telecommunications.

View fit

📊

Sales process expertise

Strong expertise in sales processes and customer engagement best practices.

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🛠️

Proficiency in CRM and analytics tools

Experience with CRM systems, call evaluation tools, and Power BI.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Quality assurance experience in sales
Proven experience in Quality Assurance, ideally in B2B sales or telecommunications.

View

Sales process expertise
Strong expertise in sales processes and customer engagement best practices.

View

Proficiency in CRM and analytics tools
Experience with CRM systems, call evaluation tools, and Power BI.

View

Analytical and communication skills
Exceptional listening and analytical capabilities for effective coaching.

View

Bachelor’s degree requirement
Bachelor’s degree required; specialization in Professional Sales preferred.

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