Accor Hotels13 followers311 jobs

Reception Agent

JuniorPart-timeOfficeMackay QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Reception Agent job is all about creating unforgettable first impressions and ensuring guests have a memorable experience from arrival to departure. This position plays a vital role in shaping the hospitality journey, allowing team members to make a difference through exceptional service and personalized touches. At Accor, teamwork and a commitment to diversity and inclusion are at the heart of how we work.

You'll be responsible for

👋

Greeting and checking-in guests

Greet, check-in, respond to requests and settle accounts while providing exceptional service.
✨

Adding personalized experiences

Take initiative to add a personalized experience for each guest.
🏨

Promoting hotel facilities

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Key criteria

👥

Service-focused personality

Demonstrated experience in delivering exceptional customer service.

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💻

Opera system experience

Proven experience using Opera or related hotel management systems.

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🌍

Fluency in English

Fluent in English; additional languages are a plus.

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4 criteria for this job
Service-focused personality
Demonstrated experience in delivering exceptional customer service.

View

Opera system experience
Proven experience using Opera or related hotel management systems.

View

Fluency in English
Fluent in English; additional languages are a plus.

View

Personalized guest experience
Experience in creating memorable and personalized guest interactions.

View

A meaningful career starts with a match

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