About the job
The End User Support Regional Lead at Datacom is a pivotal job that connects people and technology to solve challenges and create opportunities. This position is all about leading a dedicated team of end user service engineers to deliver exceptional customer satisfaction through best practices and technical expertise. At Datacom, teamwork thrives in a dynamic, agile environment where every contribution is valued, and growth opportunities abound.
You'll be responsible for
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Leading a team of end user service engineers
Overseeing a team to ensure best practice support methodology is practiced and customer satisfaction is achieved.📞
Managing escalations and communication
Acting as the single point of contact for all End User Support related issues, ensuring effective communication with stakeholders.🌟
Promoting a positive team culture
Fostering a supportive and positive environment within the team to enhance performance and satisfaction.Key criteria
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Desktop and laptop support experience
Demonstrated experience supporting desktops and laptops in a corporate environment.View
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ITIL principles knowledge
Excellent understanding of ITIL principles for effective service management.View
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Technical knowledge of hardware and peripherals
Proven experience with hardware like laptops, printers, and audio-visual equipment.View
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