About the job
The End User Support Regional Lead at Datacom is all about connecting people and technology to create opportunities and solve challenges. This job plays a crucial role in leading a team of end user service engineers, ensuring that best practices are followed and customer satisfaction is achieved. The team thrives in a dynamic and agile environment, where collaboration and innovation are at the forefront.
You'll be responsible for
👨💼
Leading a team
Leading a team of end user service engineers to ensure best practice support methodology is practiced and customer outcomes are delivered.📞
Managing escalations
Being the single point of contact for all end user support related issues and escalations for all stakeholders.🌈
Promoting a positive culture
Promoting a positive culture within the team and ensuring operational performance delivers high levels of customer satisfaction.Key criteria
💻
Desktop and laptop support experience
Experience supporting desktops and laptops in a corporate environment.View
📜
ITIL principles knowledge
Excellent understanding of ITIL principles for service management.View
🔧
Technical knowledge of hardware
Proven experience with hardware and peripherals including printers and audio-visual equipment.View
View more
