About the job
The job of Regional Lead for End User Support at Datacom is all about connecting people and technology to create opportunities and solve challenges. This position plays a crucial role in leading a team of end user service engineers, ensuring best practices are followed and customer satisfaction is achieved. The team thrives in a dynamic and supportive environment, where collaboration and innovation are at the forefront.
You'll be responsible for
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Leading a team of end user service engineers
Accountable for guiding a team to ensure best practices and high customer satisfaction.đ
Managing escalations and communications
Acting as the single point of contact for all EUS related issues and ensuring effective communication.đ
Supporting continual service improvement initiatives
Collaborating with the Service Delivery community to enhance service quality.Key criteria
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Technical support experience
Demonstrated experience supporting desktops and laptops in corporate environments.View
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ITIL principles knowledge
Excellent understanding of ITIL principles for service management.View
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Active Directory and SCCM expertise
Proven experience with Active Directory, Microsoft Exchange, and SCCM.View
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