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Release Control and Incident Response Lead

Mid levelSeniorFull-timeHybridAustraliaSydney NSW, AustraliaPosted 2 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Release Control and Incident Response Lead job is about building Australia’s future through effective release management and incident response. This position plays a crucial role in ensuring safe, well-coordinated releases and effective handling of production incidents, leaving a lasting legacy for all Australians. The team values collaboration, flexibility, and a commitment to continuous improvement.

Meet the team

About the company

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You'll be responsible for

🚀

Leading release control

Leading release control and incident response for systems supporting Field Services, ensuring safe and well-coordinated releases.
🔧

Coordinating incident response

Providing oversight and coordination across teams, translating technical issues into business impact and driving timely resolution.
📞

Maintaining communication

Maintaining clear, structured communication with stakeholders and leading post-incident reviews.

Key criteria

🔧

Release management experience

Proven experience managing software release processes in IT environments.

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⚡

Incident management expertise

Demonstrated experience handling high-pressure incidents and driving resolutions.

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📊

SLA/KPI framework knowledge

Experience applying SLA and KPI frameworks to assess operational performance.

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4 criteria for this job
Release management experience
Proven experience managing software release processes in IT environments.

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Incident management expertise
Demonstrated experience handling high-pressure incidents and driving resolutions.

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SLA/KPI framework knowledge
Experience applying SLA and KPI frameworks to assess operational performance.

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Stakeholder communication skills
Proven ability to communicate effectively with diverse stakeholders.

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