Cisco
Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsSalesCustomer successPosted 2 months ago
About the job
The Renewal Manager plays a critical role in driving customer retention by managing the renewal of contracts for mid-market and enterprise customers. This job is vital in ensuring long-term business relationships, improving renewal rates, and minimizing churn through effective customer engagement. The team thrives on collaboration and values a customer-centric approach, making it a fantastic opportunity for those who enjoy building strong relationships.
You'll be responsible for
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Leading contract renewals
Leading the contract renewal process for a portfolio of customers, ensuring renewals are processed accurately and timely.🔄
Managing renewal strategy
Managing a segment-specific renewal strategy that includes automated renewal and uplift processes as well as manual, high touch renewal processes.🤝
Collaborating with teams
Working closely with internal legal and finance teams to ensure the seamless execution of renewal contracts and sharing customer feedback with internal teams.What we're looking for
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B2B SaaS customer-facing experience
Proven experience in Renewal Management or Account Management.View fit
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Negotiation and objection handling skills
Demonstrated ability to influence and negotiate effectively.View fit
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Renewal and retention target achievement
Proven track record of exceeding renewal and retention KPIs.View fit
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