About the job
The Reporting Intake Line Officer serves as the first point of contact for Corrective Services NSW and Department of Communities and Justice employees, providing essential support and guidance on conduct-related concerns. This role is crucial in ensuring that conduct matters are managed with professionalism and accuracy, contributing to a high-quality intake service. The team values collaboration, integrity, and a fast-paced, people-focused environment.
You'll be responsible for
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Managing incoming calls
Handling calls through the Conduct Assistance Line, providing accurate information and guidance on reporting pathways.📝
Gathering and recording information
Collecting relevant details from callers and ensuring accurate documentation in case management systems.⚠️
Identifying and escalating issues
Recognizing complex or sensitive matters and escalating them appropriately while maintaining professionalism.Key criteria
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Frontline intake experience
Demonstrated experience in a frontline intake or contact centre role.View
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Strong communication skills
Proven ability to communicate professionally and empathetically.View
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Record-keeping knowledge
Experience with confidentiality and information management requirements.View
