About the job
As a Reservations Agent at AC by Marriott Gold Coast, you will be a vital part of creating a seamless booking experience for guests. Your role is crucial in ensuring that every detail aligns with the AC Hotels experience, helping to shape the guest journey from day one. The team values collaboration and attention to detail, making it an exciting opportunity to be part of something new.
You'll be responsible for
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Processing reservations
Processing new reservations, amendments, and cancellations across both FIT and group bookings.🏨
Identifying guest needs
Identifying guest needs and recommending the most suitable room type, rate, and package.📋
Managing booking details
Managing group room blocks, rooming lists, and ensuring accurate reservation information.Key criteria
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Strong communication skills
Proven ability to communicate professionally over the phone.View
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Attention to detail
Demonstrated accuracy in managing booking information.View
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Guest-focused mindset
Experience anticipating guest needs for thoughtful service.View
