About the job
The Resident Experience Manager at Essence Communities is an exciting opportunity to shape the resident journey at The Raleigh, a flagship Build-to-Rent community opening in July 2026. This hands-on, people-focused job is all about creating a vibrant and connected community where residents feel a genuine sense of belonging. Collaboration with marketing, operations, and leadership teams is key to ensuring a seamless resident experience that drives satisfaction and retention.
You'll be responsible for
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Designing and delivering resident experiences
Designing, delivering and continuously evolving the residential experience, including community engagement and events.👍
Driving resident satisfaction
Driving resident satisfaction, advocacy and renewal performance through proactive engagement and service excellence.🔧
Supporting property management functions
Supporting core property management functions to ensure compliance and high standards of service delivery.Key criteria
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Customer experience background
Proven experience in customer experience or hospitality environments.View
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Community engagement skills
Demonstrated ability to design and implement community programs.View
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Organisational skills
Strong skills in managing multiple initiatives effectively.View
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