Retail Coach | Full-time | Brisbane
About the job
Join the Retail Excellence team as a Retail Coach, where you will mentor and empower Queensland businesses. This job is all about creating exceptional Tiffany Brand Ambassadors who are knowledgeable about the brand’s heritage and product range, while ensuring that sales and service standards are consistently upheld. The team thrives on collaboration, creativity, and a commitment to excellence, making it a fantastic opportunity for those passionate about luxury retail.
You'll be responsible for
🤝
Supporting leadership teams
Coaching Client Advisors by monitoring and observing interactions on the sales floor and sharing strengths and areas for development.📊
Coaching performance
Partnering with store leaders to identify store opportunities through observation, sales dashboards, and NPS scores.📚
Delivering training programs
Providing training on client services, sales techniques, product knowledge, and onboarding for new starters.Key criteria
🗣️
Facilitation and communication skills
Demonstrated experience in facilitating training and effective communication.View
📊
Sales performance analysis
Experience analyzing sales dashboards and NPS scores for improvement.View
💎
Jewelry industry knowledge
Strong background in jewelry and watch industry preferred.View
View more
