About the job
The job is about being a Retail Service Consultant at Optus, where you will connect with customers and help them navigate their tech needs. This position is crucial in creating memorable experiences and fostering genuine relationships with customers. The team thrives on collaboration, support, and a shared commitment to excellence.
You'll be responsible for
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Delivering customer experiences
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.📚
Building product knowledge
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.📞
Supporting customers
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Tech knowledge
Proven ability to explain technology solutions simply.View
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Problem-solving skills
Experience in resolving customer issues with empathy and calmness.View
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