About the job
Optus is on the lookout for a positive, customer-focused Retail Service Consultant to join the Horsham team in a part-time or full-time capacity. This job is all about delivering exceptional customer experiences and building genuine relationships. At Optus, teamwork is key, and everyone is encouraged to lift each other up while tackling challenges together.
You'll be responsible for
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Delivering customer experiences
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.📚
Building product knowledge
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.📞
Supporting customers
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm deescalation.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Tech knowledge
Proven understanding of technology solutions and ability to explain them simply.View
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Problem-solving skills
Experience in resolving customer issues with empathy and calmness.View
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