Optus11 followers85 jobs

Retail Consultant, Horsham

JuniorMid levelPart-timeHybridVictoria, AustraliaPeople and cultureSalesCustomer servicePosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Optus is on the lookout for a positive, customer-focused Retail Service Consultant to join the Horsham team in a part-time or full-time capacity. This job is all about delivering exceptional customer experiences and building genuine relationships. At Optus, teamwork is key, and everyone is encouraged to lift each other up while tackling challenges together.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Delivering customer experiences

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
📚

Building product knowledge

Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
📞

Supporting customers

Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm deescalation.

Key criteria

🌟

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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💻

Tech knowledge

Proven ability to explain technology solutions simply.

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🧩

Problem-solving skills

Experience listening and providing calm, practical solutions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Tech knowledge
Proven ability to explain technology solutions simply.

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Problem-solving skills
Experience listening and providing calm, practical solutions.

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Team collaboration
Background in building strong connections and supporting teammates.

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Adaptability under pressure
Experience maintaining composure during high-stress situations.

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