Retail Performance Analyst
About the job
The Retail Performance Analyst job is all about managing the customer lifecycle for Residential and Business accounts, with a keen focus on the End of Plan process. This role plays a crucial part in ensuring strong financial performance through strategic execution and continuous improvement initiatives. The team thrives in a collaborative environment, embracing diverse perspectives and working together to achieve success.
You'll be responsible for
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Coordinating End-of-Plan process
Coordinate and execute the End-of-Plan process across key retail portfolios, ensuring seamless lifecycle transitions.📞
Managing customer fallout
Lead and manage customer fallout, exceptions, and remediation activities to ensure smooth transitions.📈
Performance analysis
Manage day-to-day EoP and In-Market Offers performance insights and analysis to ensure compliance with regulatory requirements.Key criteria
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Experience in energy or regulatory sectors
Proven background in energy, telco, or similar regulatory environments.View
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Analytical capability
Demonstrated ability to analyze data for insights and recommendations.View
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Process improvement experience
Experience implementing process optimization and automation initiatives.View
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