About the job
The Case Manager job at EML is all about making a positive impact on people's lives every day. By supporting injured workers through their recovery journey, you will play a crucial role in helping them regain their confidence and return to work. EML fosters a collaborative and inclusive environment, where team members are encouraged to grow and thrive together.
You'll be responsible for
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Managing claims
Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to make a positive impact every day.āļø
Implementing strategies
Preparing and implementing strategies within required timeframes to achieve optimal outcomes and minimise claim costs.š
Liaising with stakeholders
Liaising regularly with internal and external stakeholders to progress strategies and actions.Key criteria
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Extensive customer service experience
Demonstrated background in delivering exceptional customer service.View
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Allied health or case management experience
Experience in allied health, rehabilitation, or case management preferred.View
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Strong communication skills
Ability to build rapport and trust with stakeholders.View
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