EML Group10 followers9 jobs

Case Manager

JuniorMid levelFull-timeHybridTweed Heads NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its employees for long-term career growth. Joining the supportive, purpose-driven team in Tweed Heads means engaging in deeply meaningful work where empathy and problem-solving skills make a profound impact every day.

You'll be responsible for

📂

Managing claims

Managing a full portfolio of physical and psychological injury claims.
🤝

Building relationships

Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
🚀

Implementing strategies

Implementing proactive strategies to support timely recovery and return-to-work outcomes.

Key criteria

🤝

Customer service experience

Demonstrated experience in customer service across various fields.

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💻

Computer literacy

Proven ability to learn and use new systems effectively.

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🗣️

Strong communication skills

Experience building rapport and navigating challenging conversations.

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Meet the team

About the company

Apply on EML Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service across various fields.

View

Computer literacy
Proven ability to learn and use new systems effectively.

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Strong communication skills
Experience building rapport and navigating challenging conversations.

View

Empathy and problem-solving
Demonstrated capability in supporting others through challenges.

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