The Good Guys4 followers160 jobs

Sales Support Coordinator

JuniorMid levelFull-timeOfficeSouthbank VIC 3006, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Sales Support Coordinator at The Good Guys, you will play a vital role in providing exceptional customer support through various channels. Your efforts will directly contribute to customer satisfaction and the overall success of the team. Collaboration and creativity are at the heart of how we work, ensuring a dynamic and fulfilling environment.

Meet the team

About the company

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You'll be responsible for

📞

Handling inbound customer requests

Addressing inquiries such as order status, simple quote requests, documentation (invoices, etc.), and initial product support.
🔄

Managing and resolving customer cases

Handling requests from emails, phones, and form submissions, including order requests, quote generation, credit orders, and refunds.
📚

Proactively educating customers

Improving efficiency and customer independence for future interactions by educating them on self-service tools and options.

Key criteria

📞

Customer service experience

Proven experience in a contact centre handling inbound calls and chats.

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✍️

Strong communication skills

Ability to articulate information clearly across multiple channels.

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🔍

Attention to detail

Accurate management of multiple cases and timely follow-ups.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
Proven experience in a contact centre handling inbound calls and chats.

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Strong communication skills
Ability to articulate information clearly across multiple channels.

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Attention to detail
Accurate management of multiple cases and timely follow-ups.

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Collaboration skills
Experience working across teams to resolve customer cases.

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Tech-savvy
Proficiency with technology and eagerness to learn new systems.

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