Sales Support Coordinator
About the job
As a Sales Support Coordinator at The Good Guys, you will play a vital role in providing exceptional customer support through various channels. Your efforts will directly contribute to customer satisfaction and the overall success of the team. Collaboration and creativity are at the heart of how we work, ensuring a dynamic and fulfilling environment.
You'll be responsible for
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Handling inbound customer requests
Addressing inquiries such as order status, simple quote requests, documentation (invoices, etc.), and initial product support.🔄
Managing and resolving customer cases
Handling requests from emails, phones, and form submissions, including order requests, quote generation, credit orders, and refunds.📚
Proactively educating customers
Improving efficiency and customer independence for future interactions by educating them on self-service tools and options.Key criteria
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Customer service experience
Proven experience in a contact centre handling inbound calls and chats.View
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Strong communication skills
Ability to articulate information clearly across multiple channels.View
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Attention to detail
Accurate management of multiple cases and timely follow-ups.View
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