About the job
The Salesforce & Telephony Tech Lead at MYOB is a pivotal job that involves leading innovative platform integration and driving technical excellence. This role is essential for crafting the Salesforce and telephony landscape, ensuring seamless operations that empower businesses to thrive. The team values collaboration and mentorship, creating an environment where everyone can grow and contribute to impactful solutions.
You'll be responsible for
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Owning Salesforce platform architecture
Taking charge of Salesforce platform architecture and technical direction across clouds, ensuring scalability, performance, security, and data integrity.📞
Managing telephony platform
Overseeing and developing the telephony platform, including IVR, call flows, queues, routing, and skills.🧑🏫
Providing technical leadership
Offering technical leadership and mentorship to Salesforce and telephony teams, guiding them through discovery, build, testing, and rollout.Key criteria
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Salesforce platform leadership experience
Significant experience leading Salesforce platforms in complex environments.View
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Telephony platform expertise
Hands-on experience with cloud contact centre platforms, ideally Genesys Cloud.View
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Integration skills
Proven experience crafting integrations between Salesforce and external systems.View
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