Ampol
JuniorMid levelFull-timeHybridAustraliaDataCustomer serviceIT supportPosted 18 hours ago
About the job
As a SAP Fieldglass Help Desk Specialist & Application Analyst, you will be instrumental in supporting Telstra users and suppliers across Australia and internationally. This job is all about providing exceptional support and ensuring smooth operations on the SAP Fieldglass platform. Join a collaborative team that values curiosity, teamwork, and a genuine eagerness to help others.
You'll be responsible for
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Providing user support and issue resolution
Delivering front-line support to Fieldglass users by troubleshooting, diagnosing, and resolving enquiries via phone and email.🔧
Managing supplier and application activities
Supporting supplier lifecycle activities including onboarding, offboarding, and maintaining the Fieldglass application.📊
Contributing to reporting and continuous improvement
Assisting with operational reporting and analytics activities while identifying opportunities to enhance service delivery.What we're looking for
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Excellent communication skills
Ability to build rapport and communicate clearly with users.View fit
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Strong problem-solving ability
Experience analysing issues and identifying root causes effectively.View fit
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Eagerness to learn
Motivated to grow technical and functional expertise in Fieldglass.View fit
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