SAPOL Call Centre Consultant (Pool)
About the job
Working in the South Australia Police Call Centre means stepping into a job where every call matters. This vital role provides reassurance and direction during urgent situations, contributing directly to the safety and wellbeing of South Australians. The team thrives on collaboration, respect, and a strong sense of purpose, making it an incredible opportunity for those who want to make a difference.
You'll be responsible for
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Answering calls
Providing calm reassurance and direction during critical moments for community members.⚠️
Managing calls
Using sound judgment to handle non-emergency, complex, and Triple Zero (000) calls.📜
Applying policies
Interpreting and applying established policies and procedures while respecting cultural diversity.Key criteria
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Effective communication skills
Demonstrated ability to communicate with diverse individuals.View
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Decision-making skills
Proven experience making clear decisions under pressure.View
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Tech-savvy
Experience using multiple software systems and screens.View
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