South Australia Police29 jobs

SAPOL Call Centre Consultant (Pool)

JuniorMid levelPart-timeHybridAdelaide SA, AustraliaPosted 3 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

Working in the South Australia Police Call Centre means stepping into a job where every call matters. This vital role provides reassurance and direction during urgent situations, contributing directly to the safety and wellbeing of South Australians. The team thrives on collaboration, respect, and a strong sense of purpose, making it an incredible opportunity for those who want to make a difference.

Meet the team

About the company

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You'll be responsible for

📞

Answering calls

Providing calm reassurance and direction during critical moments for community members.
⚠️

Managing calls

Using sound judgment to handle non-emergency, complex, and Triple Zero (000) calls.
📜

Applying policies

Interpreting and applying established policies and procedures while respecting cultural diversity.

Key criteria

📞

Effective communication skills

Demonstrated ability to communicate with diverse individuals.

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🧠

Decision-making skills

Proven experience making clear decisions under pressure.

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🖥️

Tech-savvy

Experience using multiple software systems and screens.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Effective communication skills
Demonstrated ability to communicate with diverse individuals.

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Decision-making skills
Proven experience making clear decisions under pressure.

View

Tech-savvy
Experience using multiple software systems and screens.

View

Team collaboration
Strong background in working collaboratively in teams.

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Resilience in high-pressure situations
Ability to remain composed during urgent calls.

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A meaningful career starts with a match

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