South Australia Police29 jobs

SAPOL Call Centre Consultant (Pool)

JuniorMid levelPart-timeHybridAdelaide SA, AustraliaPosted 3 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

Working as a Call Centre Consultant with South Australia Police means being the first point of contact for community members in urgent situations. Every call matters, and your contributions directly impact the safety and wellbeing of South Australians. The team thrives on collaboration, integrity, and a strong sense of purpose, ensuring that everyone feels supported in their journey.

You'll be responsible for

📞

Managing calls

Handling non-emergency, complex, and Triple Zero (000) calls with sound judgement and initiative.
🤝

Providing support

Offering calm reassurance and direction during critical moments for community members.
📜

Applying policies

Interpreting and applying established policies and procedures while respecting diversity.

Key criteria

📞

Effective communication skills

Experience communicating with diverse individuals in high-pressure situations.

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🧠

Decision-making ability

Proven capability in making clear, confident decisions under pressure.

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💻

Tech-savvy

Experience using multiple screens and software systems efficiently.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Effective communication skills
Experience communicating with diverse individuals in high-pressure situations.

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Decision-making ability
Proven capability in making clear, confident decisions under pressure.

View

Tech-savvy
Experience using multiple screens and software systems efficiently.

View

Team collaboration
Demonstrated ability to work effectively within a team environment.

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Information extraction skills
Skilled at identifying and extracting key information from calls.

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