SAPOL Call Centre Consultant (Pool)
About the job
Working as a Call Centre Consultant with South Australia Police means being the first point of contact for community members in urgent situations. Every call matters, and your contributions directly impact the safety and wellbeing of South Australians. The team thrives on collaboration, integrity, and a strong sense of purpose, ensuring that everyone feels supported in their journey.
You'll be responsible for
📞
Managing calls
Handling non-emergency, complex, and Triple Zero (000) calls with sound judgement and initiative.🤝
Providing support
Offering calm reassurance and direction during critical moments for community members.📜
Applying policies
Interpreting and applying established policies and procedures while respecting diversity.Key criteria
📞
Effective communication skills
Experience communicating with diverse individuals in high-pressure situations.View
🧠
Decision-making ability
Proven capability in making clear, confident decisions under pressure.View
💻
Tech-savvy
Experience using multiple screens and software systems efficiently.View
View more