Water Corporation2 followers38 jobs

Senior Advisor Customer Delivery

SeniorFull-timeHybridBalcatta WA 6021, AustraliaPosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Advisor position is all about being the vital link between customers and the Water Corporation, especially when challenges arise. This role is crucial for ensuring that every customer interaction is handled with professionalism and respect, making a real difference in people's lives. The team thrives on collaboration, empathy, and a commitment to service, creating an environment where everyone can contribute to meaningful solutions.

Meet the team

About the company

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You'll be responsible for

🤝

Supporting customers

Collaborating across both the Customer and Operations Groups to ensure customer satisfaction.
🔧

Leading issue resolution

Taking charge of complex customer and community issues, working closely with stakeholders to find solutions.
⚖️

Managing escalations

Handling onsite complaints and escalations with empathy and confidence, ensuring professionalism in all interactions.

Key criteria

💼

Customer service experience

Proven experience in managing complex customer interactions.

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🗣️

Clear communication skills

Demonstrated ability to convey complex issues simply.

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🤝

Stakeholder collaboration

Experience building relationships with internal and external stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Proven experience in managing complex customer interactions.

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Clear communication skills
Demonstrated ability to convey complex issues simply.

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Stakeholder collaboration
Experience building relationships with internal and external stakeholders.

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Problem-solving mindset
Proven ability to resolve escalated issues calmly and effectively.

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Technological proficiency
Experience using corporate systems and Microsoft Suite confidently.

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