Queensland Government41 followers431 jobs

Senior Customer Readiness Advisor

SeniorContractHybridBrisbane QLD, AustraliaPosted 3 months agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Customer Readiness Advisor is a unique opportunity to shape how customers experience Brisbane's new underground rail network. This role is crucial in ensuring that customers are well-prepared to navigate the new system from day one. Collaboration with various transport partners and a focus on customer experience are key aspects of how the team operates.

Meet the team

About the company

You'll be responsible for

📅

Coordinating customer readiness initiatives

Coordinate customer readiness initiatives that prepare customers for the opening of Cross River Rail.
🤝

Collaborating with transport partners

Work collaboratively with Queensland Rail, TMR and other project partners to deliver customer readiness activities.
📝

Preparing communication materials

Prepare reports, briefings and communication materials to support readiness initiatives.

Key criteria

📊

Experience in behaviour change and customer experience

Demonstrated experience in behaviour change and customer experience initiatives.

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🤝

Stakeholder engagement skills

Proven ability to engage and influence diverse stakeholders.

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📝

Clear communication skills

Strong written and verbal skills for reports and briefings.

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5 criteria for this job
Experience in behaviour change and customer experience
Demonstrated experience in behaviour change and customer experience initiatives.

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Stakeholder engagement skills
Proven ability to engage and influence diverse stakeholders.

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Clear communication skills
Strong written and verbal skills for reports and briefings.

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Analytical skills
Experience analyzing information to drive effective outcomes.

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Project coordination experience
Experience managing plans and schedules for program delivery.

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