Queensland Government44 followers428 jobs

Senior Customer Readiness Advisor

SeniorContractHybridBrisbane QLD, AustraliaPosted 4 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Senior Customer Readiness Advisor job is all about shaping how customers experience Brisbane’s new underground rail network. This role is crucial in ensuring that customers are prepared and confident to navigate the new network from day one. The team thrives on collaboration, working closely with multiple transport partners to deliver impactful customer readiness initiatives.

You'll be responsible for

🔧

Coordinating customer readiness initiatives

Coordinate customer readiness initiatives that prepare customers for the opening of Cross River Rail.
🤝

Collaborating with partners

Work collaboratively with Queensland Rail, TMR and other project partners to deliver customer readiness activities.
📈

Monitoring progress

Monitor progress of readiness activities, identify issues or risks and escalate with proposed mitigation strategies where required.

Key criteria

📊

Experience in customer experience or behaviour change

Demonstrated experience in customer experience or behaviour change initiatives.

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🤝

Stakeholder engagement skills

Proven ability to engage and influence diverse stakeholders.

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📝

Clear communication skills

Strong written and verbal skills for effective reporting and briefings.

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View more

Meet the team

About the company

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5 criteria for this job
Experience in customer experience or behaviour change
Demonstrated experience in customer experience or behaviour change initiatives.

View

Stakeholder engagement skills
Proven ability to engage and influence diverse stakeholders.

View

Clear communication skills
Strong written and verbal skills for effective reporting and briefings.

View

Analytical skills
Experience analyzing information to drive project outcomes.

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Project coordination experience
Experience coordinating initiatives and managing project timelines.

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