Queensland Government39 followers431 jobs

Senior Customer Readiness Advisor

SeniorContractHybridBrisbane QLD, AustraliaCustomer service and supportPosted 2 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Customer Readiness Advisor job is all about shaping how customers experience Brisbane’s new underground rail network. This role is crucial in ensuring that customers are prepared and confident to navigate the new network from day one. The team thrives on collaboration, working closely with multiple transport partners to deliver impactful customer readiness initiatives.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔧

Coordinating customer readiness initiatives

Coordinate customer readiness initiatives that prepare customers for the opening of Cross River Rail.
🤝

Collaborating with partners

Work collaboratively with Queensland Rail, TMR and other project partners to deliver customer readiness activities.
📈

Monitoring progress

Monitor progress of readiness activities, identify issues or risks and escalate with proposed mitigation strategies where required.

Key criteria

📊

Experience in customer experience or behaviour change

Demonstrated experience in customer experience or behaviour change initiatives.

View

🤝

Stakeholder engagement skills

Proven ability to engage and influence diverse stakeholders.

View

📝

Clear communication skills

Strong written and verbal skills for effective reporting and briefings.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Experience in customer experience or behaviour change
Demonstrated experience in customer experience or behaviour change initiatives.

View

Stakeholder engagement skills
Proven ability to engage and influence diverse stakeholders.

View

Clear communication skills
Strong written and verbal skills for effective reporting and briefings.

View

Analytical skills
Experience analyzing information to drive project outcomes.

View

Project coordination experience
Experience coordinating initiatives and managing project timelines.

View

Similar jobs

View all
Queensland Government
Queensland Government
Senior Customer Service ManagerBeaudesert, QLD · Full-time
This job is about supporting Housing and Homelessness Services to deliver essential housing solutions through Housing Service Centres. The work performed makes a significant impact on individuals' lives every day, showcasing the importance of this role. The team fosters a culture of communication, collaboration, and continuous improvement, ensuring that everyone works together towards common goals.
Queensland Government
Queensland Government
Senior Customer Readiness AdvisorBrisbane, QLD · Contract
The Senior Customer Readiness Advisor is a unique opportunity to shape how customers experience Brisbane's new underground rail network. This role is crucial in ensuring that customers are well-prepared to navigate the new system from day one. Collaboration with various transport partners and a focus on customer experience are key aspects of how the team operates.
Water Corporation
Water Corporation
Customer & Stakeholder Senior AdvisorKalgoorlie - Boulder, WA · Full-time
This job is about becoming a Senior Advisor in Customer & Stakeholder engagement at Water Corporation, based in the vibrant city of Kalgoorlie. The role is crucial for managing relationships with internal and external stakeholders, ensuring effective communication and engagement across the Goldfields and Agricultural Region. The team values support, inclusivity, and a healthy work/life balance, creating a welcoming environment where everyone can thrive.
NSW Department of Customer Service
NSW Department of Customer Service
Senior Complaint Resolution OfficerNSW · Full-time
The Senior Complaint Resolution Officer position is a fantastic opportunity to join the Independent Review Office's Engagement and Resolution Team. This job focuses on managing and resolving complex complaints, ensuring fairness and transparency in the process. The team thrives on collaboration, continuous improvement, and supporting each other in delivering high-quality outcomes.