NSW Department of Customer Service43 followers558 jobs

Senior Advisor, eDM

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Advisor, Electronic Direct Mail (eDM) is a fantastic opportunity to join the Brand, Digital and Communications team at the Department of Customer Service. This job focuses on developing and delivering impactful customer communications that enhance engagement with NSW Government services. The team thrives in a fast-paced, collaborative environment, working closely with stakeholders to ensure high-quality digital communications that meet customer needs and support government priorities.

You'll be responsible for

✉️

Developing eDM communications

Developing and delivering high-quality eDM communications that are customer-focused, accurate and aligned with organisational standards.
🤝

Partnering with stakeholders

Partnering with content specialists and stakeholders to develop customer-focused communications that drive engagement and support customer outcomes.
📈

Managing campaign delivery

Managing end-to-end campaign delivery, including briefing, production, testing, deployment and post-campaign analysis.

Key criteria

📧

eDM campaign management experience

Proven experience managing end-to-end eDM campaigns in large organisations.

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🤝

Stakeholder relationship building

Demonstrated ability to build trusted relationships across diverse teams.

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📊

Data analysis skills

Experience translating data insights into actionable recommendations.

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View more

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5 criteria for this job
eDM campaign management experience
Proven experience managing end-to-end eDM campaigns in large organisations.

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Stakeholder relationship building
Demonstrated ability to build trusted relationships across diverse teams.

View

Data analysis skills
Experience translating data insights into actionable recommendations.

View

Digital communication platforms knowledge
Proven experience using marketing technology and eDM platforms.

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Customer-centric mindset
Solid understanding of audience segmentation and personalisation strategies.

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